Refund Policy

We want you to be completely satisfied with your CronyOptics purchase. If something isn't right, we're here to help.

30-Day Returns

You may return your product for a refund within 30 days of purchase, provided that the product is unopened and in its original, unused condition with all original packaging, accessories, and documentation included.

• Returns must be requested within 30 days of the purchase date.
• The product must be unopened and in resalable condition.
• Original packaging, carrying case, eyecups, cleaning cloth, and paperwork must be included.

Items Not Eligible

Products that have been opened, used, damaged, or are missing original packaging or accessories are not eligible for a refund. Requests made more than 30 days after purchase cannot be accepted.

How to Request a Refund

To start a return, email us at support@cronyoptics.com with your order number and the reason for the return. Our team will respond with return instructions. Please do not send items back before receiving confirmation.

Once your return is approved, ship the unopened product to:

Refund Processing

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take several business days for the credit to appear.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective or damaged. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Defective Items

If your product arrives damaged or defective, contact us within 30 days and we will arrange a replacement or refund at no additional cost. This is separate from our 12-month limited warranty, which covers manufacturing defects after the return window.

Contact Us

Questions about a return or refund? Reach our support team at support@cronyoptics.com.